Officials say the company is "incredibly sorry for letting our customers down"
Sunwing is apologizing to customers who were stranded after winter storms affected operations during the holidays.
Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines president Len Corrado say the company didn't properly respond to weather-related delays and the aftermath of service disruptions.
The executives note the company "did not meet the level of service our customers expect from Sunwing."
Hundreds of passengers were affected by cancellations, with some stranded for days in tropical destinations.
Some flights were also left with empty seats, after the airline's digital communication service broke down.
The airline says all recovery flights related to holiday disruptions are now complete, and it's working on reuniting customers with lost luggage.
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